Policy controls and monitoring are good for security, up to a point. If the controls and monitoring are so overbearing it can have a degrading effect on corporate productivity and security as, past a certain point, it will be held in general contempt by all, including management.
Your security policies have to be enforceable and, above all, realistic. Allowing some personal use of e-mail and some surfing during break or lunch time improves the situation a great deal.
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