FTD has not only not answered the properly submitted complaint, they've seen fit to send me unsolicited advertisements.
Grr...
In any case, because (in my opinion) it appears that FTD has lost the personal touch (your flowers get delivered by the same guy that delivers vitamins and stuff from the tv shopping channels), I recommend that you not use them. Have the local flower shop deliver instead. It supports your local economy and the flowers aren't aren't normally delivered inside a box.
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