Jeez! What a week! High point was a non-customer calling me for help with his e-mail (reverse lookup failures) and then wanting to argue that the explanation I was giving him (which he'd already received from three other disparate sources!) was incorrect. Quote of the week award goes to him for saying: "I am a DNS expert! I'm a certified MCSE!".
Anyone else see the comedy/horror/tragedy/folly/big "hit me" sign in this? I really hate talking to point-and-click systems administrators. There oughta be a law: you should have to understand the techonology before you're allowed to touch the mouse!